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The add-in is disabled/won't load. How do I re-enable?

PostPosted: Fri Mar 11, 2011 11:46 am
by ClearContext Support
If Outlook terminated during operation, the ClearContext add-in could be disabled. The first step is to restart Outlook and see if that fixes the problem. If this does not work, follow the instructions below to re-enable.

**Please note that there are two places to check listed below - COM Add-ins and Disabled Items**

Outlook 2010, 2013 and 2016

  1. Select File > Options > Add-ins. In the bottom of the Window select Manage: Disabled Items and click Go.... Select the checkbox next to add-in:clearmail.dll. Click Enable.
    Disabled Items.png
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  2. If that doesn't work, select File > Options > Add-ins. In the bottom of the Window select Manage: COM Add-ins and click Go.... Enable the checkbox next to ClearContext.
    COM Add-ins.png
    COM Add-ins.png (2.82 KiB) Viewed 78515 times

Outlook 2007

  1. Select Tools > Trust Center. Click Add-ins. In the bottom of the Window select Manage: Disabled Items and click Go.... Select the checkbox next to add-in:clearmail.dll. Click Enable.
    Disabled Items.png
    Disabled Items.png (4.35 KiB) Viewed 78515 times
  2. If that doesn't work, select Tools > Trust Center. Click Add-ins. In the bottom of the Window select Manage: COM Add-ins and click Go.... Enable the checkbox next to ClearContext.
    COM Add-ins.png
    COM Add-ins.png (2.82 KiB) Viewed 78515 times

Outlook 2003

  1. Select Help > About Microsoft Outlook > Disabled Items and select the checkbox next to add-in:clearmail.dll.
    Disabled Items Outlook 2003.png
    Disabled Items Outlook 2003.png (23.15 KiB) Viewed 78515 times
  2. If that doesn't work, select Tools > Options > Other > Advanced Options... > COM Add-Ins... and ensure the box next to ClearContext is checked.
    COM Add-ins Outlook 2003.png
    COM Add-ins Outlook 2003.png (21.5 KiB) Viewed 78515 times

add-in keeps getting disabled

PostPosted: Mon Mar 14, 2016 9:33 am
by ClearContext Support
This is an advanced troubleshooting procedure for when the above steps have been followed, but the ClearContext add-in keeps getting disabled in Outlook.

1) Shut down Outlook
2) Uninstall ClearContext from the Windows Control Panel
3) Run the regedit program by clicking in the Windows run box, typing in "regedit" (without quotes) then pressing enter
4) Navigate in the registry to:

Outlook 2016: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Resiliency
Outlook 2013: HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Resiliency
Outlook 2010: HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Resiliency

5) Right click on REG_BINARY entry on the right side, then click delete

outlookdisabledreg.png
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6) Next navigate to the CrashingAddinList entry if it exists:

Outlook 2016: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\CrashingAddinList
Outlook 2013: HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\CrashingAddinList
Outlook 2010: HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\CrashingAddinList

7) If the CrashingAddinList exists and there is a REG_BINARY entry on the right side, right click on it and click delete

8) Navigate to HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins. If there is a ClearMail.Connect entry listed underneath it, right click on it and select Delete

outlookdelccreg.png
outlookdelccreg.png (25.17 KiB) Viewed 38493 times


9) If ClearContext was installed as an administrator, please repeat steps 4-8, except substitute the path HKEY_LOCAL_MACHINE instead of HKEY_CURRENT_USER

10) Reinstall ClearContext