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ClearContext Will Not Install

PostPosted: Mon Nov 19, 2007 9:02 pm
by aspooner
I have Windows Vista Enterprise Edition and Office 2007 Enterprise Edition installed- I had to reconfigure Outlook 2007- and after reinstalling Office- I went to install clear context again and it says resuming installation. The files are never copied over to the hard drive- and Clear Context is never installed.

Any help would be great.

I have tried to manually add the .dll file as an addon in Outlook also- it did not work.

PostPosted: Mon Nov 19, 2007 9:58 pm
by brad
I have sent you instructions to resolve via email.

Re: ClearContext Will Not Install

PostPosted: Tue Aug 26, 2008 8:59 am
by pkiszk
Brad, I have the same problem, new installation of Outlook 2007, tried CC ver 4 and beta. Both do something but nothing is installed. I am using Win XP PRo (Tablet edition).

Re: ClearContext Will Not Install

PostPosted: Tue Aug 26, 2008 9:13 am
by pkiszk
OK, I managed to add clearmail.dll manually (dll file) via Addin section of Outlook 2007. Now, I would like to upgrade to "cc4-5b3pro.exe" - the installation process does not produce the desired result, that is it runs and says it completed successfully but no new version in Outlook. Any ideas what is going on

Re: ClearContext Will Not Install

PostPosted: Tue Aug 26, 2008 9:23 am
by Scott - CC Support
Enter your pro registration key via ClearContext > About > Enter Key to unlock the Pro version of the beta.

Re: ClearContext Will Not Install

PostPosted: Tue Aug 26, 2008 9:31 am
by pkiszk
I have a registered version already. Ver 4.0.3.

Re: ClearContext Will Not Install

PostPosted: Tue Aug 26, 2008 9:37 am
by Scott - CC Support
OK. It sounds like the initial upgrade didn't go through for some reason. Close Outlook and uninstall via Control Panel, then reinstall the beta.

Re: ClearContext Will Not Install

PostPosted: Tue Aug 26, 2008 9:40 am
by pkiszk
This WORKED !! Thanks a lot !