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Number of suggestion in Topic suggestion

PostPosted: Sat Sep 27, 2008 11:29 am
by rpccmsi
Dear Brad,

I cannot find a detailed description of this option that seems not being working for me. Al so, if I press question mark in preferences windows in topic option asking for help it does not work either
Regards

Rafa

Re: Number of suggestion in Topic suggestion

PostPosted: Sun Sep 28, 2008 3:53 pm
by Scott - CC Support
The ClearContext->Options->Preferences->Topic Options "number of suggestions" parameter should change the number of Suggested Topics displayed in the dropdown. What is it doing when you change that number?

Re: Number of suggestion in Topic suggestion

PostPosted: Tue Sep 30, 2008 4:58 am
by rpccmsi
Nothing. Only Clic to assign and Show all lines appears whatever number you put.

Re: Number of suggestion in Topic suggestion

PostPosted: Tue Sep 30, 2008 8:54 am
by ClearContext Support
Run ClearContext > Options > Analyze Contacts and see if that makes a difference.

Re: Number of suggestion in Topic suggestion

PostPosted: Fri Oct 03, 2008 1:20 pm
by rpccmsi
It does not solve the problem. Disabling topic suggestion really let drop down box to show all topics but enabling it, only shows "click to assign" and "show all topics"

regards

Rafa

Re: Number of suggestion in Topic suggestion

PostPosted: Sat Oct 04, 2008 9:47 am
by ClearContext Support
Rafa:

Please go to ClearContext > About > Email Support and send us the data in that email so that we can take a closer look. Reference this thread and include a screen print of the Topic Selector showing your list of Topics and ClearContext > Options > Preferences > Topic Options.

Thanks.

Re: Number of suggestion in Topic suggestion

PostPosted: Tue Oct 07, 2008 1:03 pm
by ClearContext Support
Rafa:

Are you still experiencing this issue since your latest Outlook repair? If so, please send us the details above and we'll take a closer look.

Regards.

Re: Number of suggestion in Topic suggestion

PostPosted: Wed Oct 15, 2008 10:30 am
by rpccmsi
Still experiencing the problem. I will send by std email screens youasked for

Regards

Rafa