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ClearContext 4.5.1 causing Outlook 2007 to Crash

PostPosted: Wed Oct 01, 2008 10:52 am
by caliber
Hello,

I love your product, but it is causing Outlook 2007 to crash randomly every 10 minutes or so. Here is the error I am getting:

Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 12.0.6316.5000
Application Timestamp: 4833a470
Fault Module Name: kernel32.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a76d
Exception Code: e06d7363
Exception Offset: 000442eb
OS Version: 6.0.6001.2.1.0.256.6
Locale ID: 1033

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033


I am running Outlook 2007 with the latest service packs, Vista Business with the latest service packs and ClearContext 4.5.1.

ClearContext is the ONLY addin running.

I have run scanpst on my Outlook datafiles. This did not help.

Outlook does not crash when I run it in safe mode or when I run it with ClearContext disabled.

Please help, I would like to be able to use this product.

Re: ClearContext 4.5.1 causing Outlook 2007 to Crash

PostPosted: Wed Oct 01, 2008 11:50 am
by ClearContext Support
I have sent you some additional information offline. For those who stumble across this post, the first things to try, in order, are:
  • Run Help > Diagnostics (2007) or Help > Detect & Repair (2003 - will likely ask for Office installation CDs)
  • Run SCANPST against your mail file (Step #3 here)
  • Create a new Outlook profile and see if the issue persists