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Unable to update user database to v3

Have a support question regarding ClearContext for Microsoft Outlook? Find help here. Be sure to include what version of Outlook and Windows you are using.

Moderator: ClearContext Support

Unable to update user database to v3

Postby ClearContext Support » Tue Apr 28, 2009 4:36 pm

If you receive one of the following messages:

SEVERE_ERROR: (PROGRAM, .\Managers\UserActivityManager.cpp, 355)
Unable to update user database to v3


OR

SEVERE_ERROR: (PROGRAM, .\Managers\UserActivityManager.cpp, 336)
Unable to initialize user database


Try rebooting your PC. If the problem persists, your cc_user.db file is corrupted. ClearContext uses this file to track Topic Suggestions and Email Effectiveness statistics. To resolve:

  1. Close Outlook
  2. Rename cc_user.db to cc_user_bu.db. This file is located:

    XP: C:\Documents and Settings\USER_NAME\Local Settings\Application Data\ClearContext\ClearContext Information Management System\

    VISTA: C:\Users\{USER_NAME}\AppData\Local\ClearContext\ClearContext Information Management System

    Where {USER_NAME} is your Windows login name. You may need to display hidden files and folders to find this directory.
  3. Open Outlook

Please note that you will lose your email effectiveness historical data when you perform this repair.

Please help us track down this issue

Once repaired, please go to ClearContext > About > Email Support and send a zipped copy of the corrupted database (cc_user_bu.db) so that we can take a closer look. Thanks!
Last edited by ClearContext Support on Tue Apr 13, 2010 3:13 pm, edited 1 time in total.
Reason: Removed a step no longer needed in v5
ClearContext Support
 
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Re: Unable to update user database to v3

Postby ackmike » Tue Apr 13, 2010 1:58 pm

With 5.0 you no longer have the option or need to Analyze Contacts.
ackmike
 
Posts: 6
Joined: Tue Apr 13, 2010 6:56 am

Re: Unable to update user database to v3

Postby ClearContext Support » Tue Apr 13, 2010 3:14 pm

Thanks for the feedback ackmike. I have adjusted the instructions.
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