Page 1 of 1

Automatically filing Sent messages

PostPosted: Tue Sep 08, 2009 9:19 am
by pdennin
Can I use the Threads to automatically file replies to the appropriate file? It seems counter intuitive to have to create a Thread in the Inbox and then go into the Sent file and re-apply it. Am I missing something?

Re: Automatically filing Sent messages

PostPosted: Tue Sep 08, 2009 9:56 am
by Scott - CC Support
Go to ClearContext > Options > Preferences > Topic Options and check "Save messages to Topic folders". This will cause ClearContext to save Sent messages to the appropriate folder as you send them.

Re: Automatically filing Sent messages

PostPosted: Tue Sep 08, 2009 10:07 am
by pdennin
What I want to is automatically have the Sent messages assigned to the Topic folder. Now I have to go into Sent and clean it out. It would be great that after I replied to a message, my reply would be automatically filed to the appropriate folder.

Re: Automatically filing Sent messages

PostPosted: Tue Sep 08, 2009 10:50 am
by Scott - CC Support
That's exactly what this feature does. From this point forward, as you reply to messages the Sent message is automatically filed to the appropriate Topic folder.

To clean out historical messages, go to the Sent Items folder, press CTRL-A to select all messages and press File Msg - all messages with Topics associated will be moved to the appropriate Topic folder/