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CC stopped filing messages

PostPosted: Wed Oct 14, 2009 8:54 am
by petej26
I have been running CC for quite a while now, and it just stopped filing messages for me. I'm running 4.6.6 on Windows XP. The behavior is that I select a message that has a topic assigned, and selecting either "File Msg" or "File Thread" does nothing. The message stays in the Inbox. I've reinstalled CC with no change in behavior.

Any ideas?

Thanks,

Pete

Re: CC stopped filing messages

PostPosted: Wed Oct 14, 2009 9:14 am
by ClearContext Support
Is this for all messages or only specific ones? Try the troubleshooting script. In particular, it sounds like your mail file may be corrupted and in need of maintenance. Please let me know the results.

Re: CC stopped filing messages

PostPosted: Wed Oct 14, 2009 11:51 am
by petej26
Thanks for your reply. Yes, I am running now. I tried everything, seemed to be some combination of running SCANPST and reducing the file size of the .pst.

I'll keep those troubleshooting steps handy for next time.

Thanks again,

Pete