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Trying to install V5 - Clearcontext.msi invalid

PostPosted: Fri Dec 11, 2009 2:41 pm
by hzjpmp
I run the set-up and it prompts me for the location of the .msi file - I point it to the .msi file in the temp directory and it tells me the .msi is "not a valid installation package for the product ClearContext"

I tried uninstalling V4 and it fails too, looking for that .msi file for that release

Any ideas?

Re: Trying to install V5 - Clearcontext.msi invalid

PostPosted: Fri Dec 11, 2009 4:19 pm
by Scott - CC Support
It sounds like your installer is corrupted. Follow steps here to remove. If you can't complete one step, move on to the next one.

Re: Trying to install V5 - Clearcontext.msi invalid

PostPosted: Mon Dec 14, 2009 9:08 am
by hzjpmp
Thanks for this - the problem has been corrected with the instructions ... I noticed Outlook starts and closes much faster now too - not sure if that is because of V5, or because of a lot of old "krud" the process above cleared out, probably BOTH!

Thanks guys for a great product.