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Changing Contact Importance doesn't change emails?

PostPosted: Mon Oct 18, 2010 3:01 pm
by dgorecki
Over the last couple of days I've been changing some of my contacts to Important / Not important. When I change them, a message comes across the screen that emails are being scanned and changed, but I never see an existing email in my inbox being changed to CC VIP, CC OK, or having these categories removed.

Is this a known bug?

thanks!

David

Re: Changing Contact Importance doesn't change emails?

PostPosted: Mon Oct 18, 2010 4:44 pm
by ClearContext Support
It sounds like one of two things:

  1. ClearContext only re-scores the primary Inbox. It will not touch messages in other folders when you change contact priority.
  2. If you changed the priority options in ClearContext > Options it may not behave as you expect. Have you changed these options from the default?

Do either of these sound like your issue?

Re: Changing Contact Importance doesn't change emails?

PostPosted: Wed Oct 20, 2010 10:26 am
by dgorecki
Neither one of those scenarios, sorry...

The emails I expected to change are in my primary exchange inbox, and i haven't changed any of the priority settings.

Re: Changing Contact Importance doesn't change emails?

PostPosted: Wed Oct 20, 2010 1:00 pm
by ClearContext Support
Please go to ClearContext > About > Email Support and send us screen prints depicting the issue so that we can take a closer look. Include a before and after image of the email you expect to be impacted, the contact record changed and ClearContext > Options. Thanks.