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Sort by Thread & Color Coding No Longer Working

PostPosted: Fri Jun 09, 2006 1:04 pm
by mcreecher
Beginning around 10am EST on 5/30/06, sorting by Thread and Color Coding by "From" stopped working. The values that were in the column CC-ThreadLastRecived say None and CC-ThreadID are just blank. The previous messages to 5/30 (10am) still contain their values.

Answers to posting questions:
Windows XP
Outlook 2003
- What version of ClearContext are you running (see ClearContext > ???
Exchange
Salesforce.com Add-in
Treo
- How do you reproduce the error? The features just don't work.
- What is the severity of the problem? Serious, that is why I bought the program in the first place.

PostPosted: Fri Jun 09, 2006 1:22 pm
by brad
It sounds like ClearContext has become disabled - are the toolbars still there? Try this from our FAQ:

http://www.clearcontext.com/faq.html#reenable

The ClearContext Add-in has become disabled (or is not loading), how do I re-enable?
If Outlook terminated during operation, the ClearContext add-in could be disabled. The first step is to restart Outlook and see if that fixes the problem. If this does not work, follow the instructions below to re-enable:

1. In Outlook 2003 and 2002 (XP), Select Help > About Microsoft Outlook > Disabled Items and select the checkbox next to add-in:clearmail.dll.
2. If this doesn't work, in all Outlook versions, Select Tools > Options > Other > Advanced Options... > COM Add-Ins... and ensure the box next to ClearContext is checked.