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Messages not filing from Sent Folder

PostPosted: Thu Jan 31, 2013 8:30 am
by tindawala
If i receive a message in my inbox, and than reply to it, the reply goes in my Sent File. However, if i now file the message in my inbox to which i have replied to, it is not filing the message from my sent box if i use 'File Thread' button. What am i missing in my configuration/options?

OS: Windows 7 Professional
Outlook: MS Office 2010 Professional
Clear Context: 6.0.1 Professional

Re: Messages not filing from Sent Folder

PostPosted: Thu Jan 31, 2013 11:52 am
by ClearContext Support
The file thread feature only moves messages from the folder you are currently in, so it won't move a message threads from all other folders into the Project folder. If you would like to file threads from the Inbox and Sent folder, you would have to do so from both folders.

If you would like to have your sent messages filed, you may want to enable the filing of those messages as the messages are sent. To do so, press the "File this email" button in the message compose window.