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CC not giving filing folder recommendations in 7.0.0

PostPosted: Mon Jan 05, 2015 9:06 am
by TJSJ
Since installing the latest version 7.0.0
My CC has stopped recognizing, in many instances, where emails should be filed in the primary root folder and no longer makes recommendations
How can I get CC to analyse my folders and start to "learn" and make filing folder recommendations?

Re: CC not giving filing folder recommendations in 7.0.0

PostPosted: Mon Jan 05, 2015 1:45 pm
by ClearContext Support
Please go to your ClearContext->Help screen and click the link to email support. We can take a look at your configuration to double check the settings.

The suggestion engine has been redesigned for v7 and it seems to be working well for most people. However, we are hearing that for some, it is not working as well for them as v6. We are working on an update to address these cases.

Re: CC not giving filing folder recommendations in 7.0.0

PostPosted: Tue Jan 06, 2015 1:55 am
by TJSJ
I've sent this in as requested

Re: CC not giving filing folder recommendations in 7.0.0

PostPosted: Thu Jan 08, 2015 12:07 pm
by dpoindexter
I am having the same issue. And some shortcuts (i.e., Alt-M) are crashing Outlook. I will send a support request shortly.

Re: CC not giving filing folder recommendations in 7.0.0

PostPosted: Fri Jan 09, 2015 5:18 am
by beogaard
same problem here.

regards
Bjoern