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CC buttons not working in Outlook main window

PostPosted: Mon Jul 11, 2016 12:53 pm
by NeilS
After having CC installed for some time, I have lost the buttons in the main Outlook window:
screenshot.14.jpg
Outlook main window
screenshot.14.jpg (48.06 KiB) Viewed 4989 times

All of the buttons in the ClearContext tab are either grayed out or do nothing when I click on them. Strangely, the buttons work normally when I double-click on a message to open it in a new window.

I have uninstalled and reinstalled CC, but the result was the same. I am running MS Office 365 ProPlus, V 15.0.4833.10101. I cannot be certain about the version of CC that I'm running as the about button doesn't work. But when I reinstalled CC, I used an installer marked as version 7.1.0.2750.

Thanks,

Neil

Re: CC buttons not working in Outlook main window

PostPosted: Mon Jul 11, 2016 1:58 pm
by NeilS
PS: Activating the functionality via the keyboard shortcuts seems to work properly.

Re: CC buttons not working in Outlook main window

PostPosted: Mon Jul 11, 2016 2:29 pm
by NeilS
Outlook just crashed. When I restarted it, CC seems to be fully functional again. I'm not exactly sure why that happened as I know that I both restarted Outlook and restarted my computer (several times) after I reinstalled CC, but the problem seems to have fixed itself. I'll post again if the problem returns.

Sorry to have troubled you,

Neil

Re: CC buttons not working in Outlook main window

PostPosted: Mon Jul 11, 2016 4:57 pm
by ClearContext Support
Glad to hear the problem sorted itself out. It is possible another one of your add-ins got disabled in the crash, and perhaps it was one that was conflicting with ClearContext?

Re: CC buttons not working in Outlook main window

PostPosted: Thu Jul 14, 2016 10:10 am
by NeilS
Just took a look at my add-ins, there are none that are newly disabled.