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CC options not available when replying or creating an email

PostPosted: Sun Jun 03, 2007 10:18 am
by busterh
Hi Brad:

This is on Vista. Completely re-installed, but can't get the options. Even when I send an email, I only get the option to assign the topic.

I believe that completely uninstalling may solve this, but not sure how to completely uninstall and reinstall. Is there a way to remove all of the registry info and perform a clean install?



PostPosted: Sun Jun 03, 2007 8:21 pm
by brad
Which options are you referring to? Are you sure that you haven't accidentally checked "Don't ask me again" on the Send Message Control panel? Try going to ClearContext > Options > Preferences > Topic Options and check "Ask to assign a Topic if one is not assigned - does the options panel come up when you send?

PostPosted: Sun Jun 03, 2007 9:08 pm
by busterh
Hi Brad:

Didn't check to turn anything off. Just noticed that when replying or sending, there is only the standard Outlook 2007 Follow up button.

Can't select to Follow up with CC - Only can assign topics.

PostPosted: Sun Jun 03, 2007 10:04 pm
by brad
Is the problem that you don't see a CC toolbar at all or that when you press the FollowUp button on the CC toolbar nothing happens. If the former, try this. If the latter, please ugrade to the latest version of IMS (v3.1.1) then go to ClearContext > About, press Email Support and send me the data in that email along with a screen print of the message being composed. Please reference this thread when you do so. Thanks.