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Issues with Word documents

Have a support question regarding ClearContext for Microsoft Outlook? Find help here. Be sure to include what version of Outlook and Windows you are using.

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Issues with Word documents

Postby robbhar » Wed Apr 22, 2009 10:44 am

I am using the trial 4.6 of ClearContext with Office 2003 & exchange. After extensive loading and unloading of programs I discovered the following errors in Word while Clear Context is running in Outlook:
1. The mouse is no longer moveable with the curser
2. The scroll bar is no longer useable
3. There is no right click menu
4. Auto numbering no longer functions
5. Loading Word documents from explorer no longer works
6. Templates saved from Word are corrupt
I was trying to persuade my hospital to buy this for our IS medical group, but until we can address these issues we are holding off.
Dr. Rob Harrison, RN, BC
robbhar
 
Posts: 2
Joined: Wed Apr 22, 2009 10:27 am

Re: Issues with Word documents

Postby ClearContext Support » Wed Apr 22, 2009 10:57 am

These are not expected errors and have not been reported previously. It sounds like there is some corruption in your Office install. Does the issue occur on other user's PCs in your organization?

Assuming not, run Help > Detect & Repair from within Outlook and see if that fixes the issue. You will likely be asked for your Office install CDs when you do so.

If that doesn't help, the issue could be due to a conflict with another add-in or some other corruption present on your profile. Please run through our troubleshooting script to repair.

I am eager to hear the results of these fixes.
ClearContext Support
 
Posts: 3646
Joined: Wed Jan 09, 2008 1:52 pm

Re: Issues with Word documents

Postby robbhar » Wed Apr 22, 2009 12:34 pm

With desktop supports help we:
1. turned off all addins
2. reinstalled Word
3. ran detect & repair - no issues
4. deleted and rebuilt my profile
5. uninstalled and reinstalled CC
What is next in your mind?
Dr. Rob Harrison, RN, BC
robbhar
 
Posts: 2
Joined: Wed Apr 22, 2009 10:27 am

Re: Issues with Word documents

Postby ClearContext Support » Wed Apr 22, 2009 1:46 pm

Try changing the way ClearContext uses Word as an editor by following this script:

http://www.clearcontext.com/resources/s ... ditor.html
ClearContext Support
 
Posts: 3646
Joined: Wed Jan 09, 2008 1:52 pm


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