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Autofile folder not created

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Autofile folder not created

Postby stootz » Wed Oct 05, 2016 8:13 am


I'm double-clicking on a folder in the Autofile tab withing the dashboard.

The folder does not open and a dialog box appears with the message: "The specified folder has not yet been created"

I've searched your help, the forums and the wider internet and cannot find any mention of this.

Can you help please?

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Re: Autofile folder not created

Postby ClearContext Support » Wed Oct 05, 2016 11:55 am

Does the folder actually exist in Outlook? ClearContext does not create an AutoFile folder until the first time a messages needs to be filed into that folder, so that message is expected if the folder has not yet been used or created.
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